Frequently Asked Questions
I am totally new to this ``website thing``. How does the whole process work?
Can I learn more about 5kwebsite?
Yes, you can, 5kwebsite is brand of SoftClo Web Ltd that was designed to help Micro, Small and Medium Enterprises (MSME) begin their digital journey. i.e. getting an online presence like having an official email address, a professional website and many more.
How exactly can 5kwebsite help my business?
It is vital for businesses that want to stay ahead of competition and remain visible in this present time to have online presence. 5kwebsite has provided a platform that helps MSMEs start their digital journey at a very affordable price with an amazing support by the 5kwebsite team to the customer.
How can 5kwebsite help me start my digital journey?
We can do this by helping you secure your domain name online (domain name can be likened to your address in the global world), host the domain name, so it can be reached by just typing your domain name on any browser, design a standard website or an e-commerce website depending on customer request.
How much does a website cost?
The cost of a website varies depending on customer’s requirements. For our 5kwebsite offerings: the total charge for the Email hosting offering is NGN 20,000 yearly; total charge for the standard website offering is NGN 60,000 for the first year and NGN 30,000 for subsequent years; total charge for the e-commerce offering is NGN 80,000 for the first year and NGN 50,000 for subsequent years; kindly take note that you can enjoy some discounts if you subscribe to payment options with shorter payment cycle for the standard website and e-commerce offerings. The cost of websites outside the 5kwebsite offering will be charged based on customer’s requirement.
How does the payment process work?
There is an initial payment (a percentage of the total charge of the chosen package) that is expected to be made by the customer before project starts and after project completion, payment is spread over a period depending on the payment plan subscribed to by the customer.
What kind of businesses do you work with?
We work with a broad range of businesses with 5kwebsite focusing on MSMEs. Summarily, we are the IT department of any business within the MSME space.
How long does it take to build a website?
Website development, in terms of duration varies because of the differences in the functionalities and complexities required by different customers. However, for 5kwebsite offerings, we deliver Email hosting and Standard websites within 24hours; E-commerce websites are delivered within 5 days after receipt of website content and initial payment. Please note, the delivery timeline excludes the project review times with the customer.
Who will I work with during the project?
Our Service delivery unit will assign one of their team members who will be in constant communication with you to update you on the project status throughout the project execution. Customer can likewise send us an email at email@example.com or call 5kwebsite line on 09087292558 for any update required.
Can you help me update my existing website that another web firm built?
Yes, we can but we will need some information such as the domain and hosting login credentials, also we will need to agree on the necessary commercials to proceed.
Can you help me write content for my website?
Yes, we can but comes at additional charge.
Can you help me source photos for my website?
Yes we can but might require additional charges if customer requires paid stock pictures.
Is the payment gateway you use for E-commerce website secure?
Yes, we use a highly secured and trusted payment gateway. Currently, we use Paystack payment gateway.
If I pay 5k, will you build website for me?
You can make NGN 5,000 monthly instalment payment after the upfront payment stipulated for the package you choose has been made.
I have access to people with small businesses, I will advise them to setup website for their businesses through you, what will my benefit be?
We appreciate your goodwill. You can visit www.5kwebsite.ng to sign up as one of our partners, after which you will be contacted by one of 5kwebsite team to schedule your product training for the necessary agreement signing and onboarding.
I thought it was N5k only. Why the name 5kwebsite?
5kwebsite is a brand that has been created to allow MSMEs start a digital journey without having to break the banks, hence the ease of payment for its customers by splitting the total charge of chosen offering into N5K monthly after first initial payment has been made. We provide various payment plans in other to aid this.
What if I already have a domain name, can you still build a website for me?
Yes, we can, but we normally advise that such domains be moved to our platform because of ease of website maintenance.
Do I get any extras for free?
Our Website extras come at an additional charge.
Can I see E-commerce websites which you have done?
Can I see standard website which you have done?
You can see some of our completed standard website projects on our “projects” section of the www.5kwebsite.ng. or simply contact a representative and samples will be sent directly to you
Is there any recurring fee?
Yes, there are recurring charges because these offerings are maintained online and make use of cloud-based infrastructures which require recurring charges for them to be accessible. Also, there is the human resource factor needed for continual website support.
What exactly do you mean by maintenance and why do I have to pay for it?
Maintaining a website entails ensuring website uptime at all times (i.e. domain and hosting are renewed before due date), ensuring the uptime of the servers where the websites are hosted, fixing websites’ bug/ issues, website plugins and patches update etc.
Are you available on WhatsApp for a chat?
Yes, we are. We are available on WhatsApp one weekdays i.e. Monday to Friday from 8am to 6pm and on Saturday, from 10am to 4pm Nigeria time.
Can 5kwebsite develop a drop shipping website?
Yes, we can.